"Hotel Impossible: Five Star Secrets," follows Anthony Melchiorri as he explores and reveals the secrets of famous five-star properties around the world. Viewers get a behind-the-scenes look at what makes each hotel exceptional, from the actual property to the people working there. At the end of each episode, Melchiorri chooses his "Five Star Favorite," an employee that impressed him the most, and surprises them with a $5,000 cash tip. By finding the hidden secrets behind each hotel operation, Melchiorri guides viewers through what makes a hotel truly deluxe, and how each earns and maintains its highly regarded five-star status.